💸 Refund Policy

Effective Date: October 24, 2025

At Pinegen AI, customer satisfaction is important to us. This Refund Policy explains when and how refunds may be issued for digital products or services purchased through Pinegen AI, a product operated by Ranga Technologies (Pvt) Ltd, Sri Lanka.

At PineGen AI, we aim to deliver an exceptional experience for who use our AI-powered tool to generate, test, and refine Pine Script strategies and indicators. To ensure complete transparency, this Refund Policy explains how we handle payments, cancellations, and refund requests.

1. No Refunds After Purchase

All purchases made on PineGen AI including subscriptions for monthly and yearly are non-refundable once completed. Because our product provides immediate digital access to proprietary AI models, generated code, and premium features, the value is delivered instantly at the point of purchase.

This policy applies to all plan types, including Pro and Business

2. Reasons for the No-Refund Policy

We believe in full clarity about why refunds are not available:

  • Instant Access to Premium Features: Upon payment, users gain immediate access to PineGen AI's full suite of generation tools, saved thread management, advanced prompt capabilities, and proprietary model access.
  • Digital and Non-Returnable Nature: PineGen AI is a web-based digital platform. Once your plan is activated, access to digital resources, data, and AI-generated outputs cannot be reversed or "returned."
  • Transparent Information: Each plan is clearly described on our website, including its capabilities, limitations, and pricing, allowing you to make an informed choice before subscribing.
  • Free Trial and Demos: We offer a Free Plan so users can explore core functionalities before upgrading to a paid plan.

3. Subscription Management

You can cancel your subscription at any time to prevent future billing. Canceling will stop automatic renewals, but no refunds will be issued for payments already processed. You will retain access to your paid features until the end of the current billing cycle.

4. Customer Assistance

Even though refunds are not provided, our support team is dedicated to ensuring your satisfaction. If you face technical issues or have trouble accessing features:

  • Contact our support team via email or chat for assistance.
  • Browse our Help Center and FAQs for quick solutions.

We're here to make sure you get the best value out of PineGen AI.

5. Agreement and Acknowledgment

By purchasing or subscribing to PineGen AI, you confirm that you have read, understood, and agreed to this Refund Policy. Please review all plan details carefully before completing your payment.

Thank you for choosing PineGen AI, where trading ideas turn into intelligent, executable code.